Terms & Conditions

Customer Support

Customer Support Hours

Our Customer Support Team is available Monday through Friday from 9:00 am to 6:00 pm. Customer Support is closed on all major holidays.

Contacting Support

You can contact our Customer Support Team via email or phone. Our staff can be reached via email at [email protected], via phone or whatsapp at 012-257 5349 or to our Facebook Page at https://www.facebook.com/SHIFTZManagement/

Response Times

Customer Support strives to answer all inquiries as quickly as possible. We answer all emails in the order in which they are received. We attempt to answer all emails within one business day.

Ordering 

If you want to place an order on our website we require an email address to be associated with the order. This email address will also be your user id so you can log in and change your personal information. We will use this email address to send order confirmations and shipping notices as well.

Out of Stocks

If an item is out of stock on your order, we will refund your account for the item and ship the rest of the order. There are exceptions when we know an item will be restocked shortly, in which case we will hold the order and ship it in its entirety

Payment, Pricing & Promotions

All pricing is listed in Ringgit Malaysia.

Our website accepts all major credit cards as acceptable methods of payment. 

Sometimes we will temporarily discount a product’s price or run promotions on certain product lines. These changes are time-sensitive and SHIFTZare4na.com reserves the right to end a promotion at any time. Orders placed before a sale begins or after the expiration will not be eligible for the promotional rate.

SHIFTZare4na.com reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after an order confirmation has been received. In the case of a pricing error, SHIFTZare4na.com will contact you via email or phone regarding the error and will process a full refund for the order.